Privacy Policy

IMPORTANT: BY USING THE NUSATRIP.COM SITE AND ITS SERVICES, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA SUBMITED WILL BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED IN THE FOLLOWING PRIVACY POLICY.

Privacy Policy

NusaTrip.com acknowledges your trust in making your booking and payment transactions with us. It is of utmost importance for us to keep your trust in our site and its services, therefore we adhere to the following principles to safeguard user’s privacy.

As a general rule, no personally identifiable information about users of NusaTrip.com and/or its services are collected automatically. Personally identifiable data about users of our site and/or its services are known to us only when voluntarily submitted by the user.

This Privacy Policy details important information regarding the use and disclosure of user information collected by the NusaTrip.com site and its services. This Privacy Policy is incorporated into and is subject to our Terms and Conditions. The use of this Site and its Services as well as any personal information provided to the site remains subject to the terms of this Privacy Policy and our Terms of Service.

However, any video, image, picture, photo, location or other posted content at the discretion of NusaTrip.com users will become published content and is not considered personally identifiable information subject to this Privacy Policy.

Personal Information Collected

NusaTrip understands and respect the importance of your privacy. In this privacy policy, we explain how we collect data about you and your use of this website, how we use that data, who that data may be sent to, and how you can amend data you have submitted to us.

We ask you for personal information in a variety of circumstances:

  • when you make or start to make a reservation, or purchase something from our website or through our customer service team - by email, letter, fax, or on the phone
  • when you register with us, subscribe to our newsletter, enter competitions or register for promotions
  • when you take part in surveys or provide us with feedback

To make NusaTrip work even better for you, we also use 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access NusaTrip. Most browsers automatically accept cookies but you can delete existing cookies from your browser.

Mobile Device Information Collected

A user’s mobile information will only be used by NusaTrip.com to contact you and inform of any changes in the previously made booking. This information is solely used to improve our customer support and services and will never be sold to other entities for any commercial gain.

Personal Information Usage

NusaTrip.com employs a user’s personal information and location information to operate, maintain and provide users with the features and functionality of our site and its services.

We may use your data for the following principal purposes:

  • to provide you with the highest possible level of service and to help you to get the best out of our website;
  • to fulfil the bookings and purchases you have made through our website, and any other requests we receive from you
  • to contact you about changes to your itinerary eg. flight schedule changes, delays etc, or to send you useful information about your trip
  • to notify you about our products and services, special offers and promotions and any other marketing materials which we think may interest you. While this may include material about third party products from time to time, those third parties will not contact you directly (unless you subsequently ask them to!)
  • in case of a booking that you start to make but then abandon after entering your personal details, we may send you an email inviting you to seek technical assistance or to complete your booking. You can immediately unsubscribe from these notifications at any time by clicking the unsubscribe link at the bottom of these emails
  • for other administrative purposes and for internal analysis
  • to occasionally participate as part of a survey or to get feedback

Normally we will contact you by email but we may occasionally contact you by mail, phone, fax or sms (mobile phone text messages).

As we may need to contact you regarding flight schedule/hotel changes or cancellations as quickly as possible after they are notified to us by the airline/hotel we strongly recommend that when booking you give us a valid email address and phone number that is accurate and does not block calls from business numbers before and during any travel period.

NusaTrip.com exercises the same component as any other web sites to operate its Sites and Services. We use both session-based and persistent cookies which recognize you as the user of the NusaTrip.com site and its services. Several features and functions of the NusaTrip.com site and its services will require your browser to accept cookies. The session-based cookies are temporary in nature and will disappear once the browser is closed; as persistent cookies will continue to recognize you following your subsequent visits to the site. You can set your web browser to reject cookies or to identify a cookie.

NusaTrip.com also utilizes its servers to record certain information that may uniquely identify a user’s browser. The server logs will collect, among others, information related to your web request, Internet Protocol ("IP") address, pages viewed and times spent on each page, browser type and language, number of clicks, as well as cookies that identify your browser. Such information will only be solely used to help us analyze ongoing trends and preferences and will not be linked to personally identifiable information in any form or way.

Third Parties and Links to Other Sites

NusaTrip.com has collaborated with other companies, such as media groups, and payment entities, referred to here as third party associates, to support the functionality and features of our site and its services. We do not provide any personally identifiable information directly to such third party associates. However, please note that once you click to access the websites of our third party associates, you are automatically exposed to the automation used by our third party associates, which may be able to retrieve information or send you other information according to their respective Privacy Policies. It is advisable that users familiarize themselves with the Terms and Conditions as well as Privacy Policies of each third party associate. NusaTrip .com is not responsible in controlling the impact of user’s activities on the websites of our third party associates.

Security Commitment

We are committed to safeguard the security of every users account and personally identifiable information by implementing several measurements. First, we have set strict standards, which are legally enforceable to all employees, third-party associates and partners, to safeguard your personal details and usage as you conduct booking and payment through our system. Second, we have integrated the most advanced technology and procedures, including industry standards, into our operational system. Third, we give our customers the ability to manage their own password as the only mechanism to retrieve private information. Nevertheless, NusaTrip.com is not responsible to warrant the security of any type of information sent by user’s utilizing public networks. If a breach in our security system was to arise, NusaTrip.com will immediately post notifications on the website and/or send an email to all registered members to ensure they take appropriate actions.

Site Use

NusaTrip.com controls access to its site and reserves the rights to change, modify, substitute, suspend or remove; for security reasons or force majeure; without notice from time to time as well as has the obligation to reimburse or compensate to customers'.

A user can only use our site to conduct legitimate enquiries or bookings or transactions for oneself or another person for whom they are legally authorized to act.
Persons under the age of 18 are not eligible to use any services on our site.

Users may download a copy of the site content for personal use.

Users may not delete or remove any trademark, copyright or other proprietary notices.

Users are not allowed to copy, reproduce, modify, sell, market, or distribute any part or all of the content within the NusaTrip.com website without written consent from us.

You are also not allowed to:

  • Upload, send, or distribute any information through this website which are obscene, damaging, derogatory, illegal, and in violation to the rights of others.

  • Conduct false, unauthorized, or fraudulent booking and payment transactions.

  • Use any kind of software, device, or partake any such actions as uploading files with corruptive data and/virus’ that will interfere with the operation and functionality of this website, as well as disrupt its overall layout.

  • NusaTrip.com reserves the right to deny access to this website and/or cancel bookings wherever and whenever a user is in breach of any items in this term.

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