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This newly-renovated property is a favourite with conference attendees, as well as business and leisure travellers alike, who all seek exceptional accommodation. It offers 480 guestrooms, including 9 suites. The hotel offers an extensive range of services and amenities to ensure the comfort and well being of guests. It is air-conditioned and has a lobby, 24-hour reception, 24-hour check-in/check-out service, hotel safe, currency exchange facility, lift access, café, kiosk, games room, a rooftop revolving restaurant (Merlot) for fine dining, all-day bistro-style restaurant and lounge (Café Toulouse), Internet and WLAN access, room and laundry services, an extensive children's play area, a kid's club and 2600 m² of first class meeting and convention space. Parking facilities are available to guests arriving by car.

Each room is equipped with high-speed Internet access, a spacious work desk and floor-to-ceiling windows. Guestrooms come with either 1 king bed or 2 double beds. An en suite bathroom, hairdryer, satellite/cable TV, radio, mini-fridge, tea/coffee making facilities, ironing set, centrally-regulated air conditioning, central heating, safe, and either a balcony or terrace also feature.

Breakfast is offered as a continental-style buffet, while lunch is available either as a buffet, à la carte or from a set menu. Dinner is available either à la carte or from a set menu.

Additional facilities include the Kent Club gym facility and indoor pool (with sun loungers and parasols). It also offers a spa pool, sauna, as well as massage and spa services. An activity and crafts centre also feature. On the outdoor deck guests will find a ball hockey court, a 9-hole miniature golf course, basketball half court and checker grid. A sun terrace and solarium are also provided. Skiing can be found at Gatineau Park (about a 20-minute drive away).

Ottawa Airport to the hotel: Exit the airport via the Airport Parkway, following the Airport Parkway to the end, at which point it becomes Bronson Avenue. Continue straight ahead on Bronson Avenue until it ends at Queen Street. Turn right onto Queen Street and continue straight ahead. The hotel is four streets further on at 100 Kent Street (corner of Queen Street and Kent Street).