Vietnam Airlines is the national airline of Vietnam which services domestic and international flights. Currently Vietnam Airlines has gained recognition as a 3 star airline from Skytrax. Beginning with non-regular domestic services, today Vietnam Airlines operates to 21 cities throughout the country and 28 international destinations in Asia, Europe, and Australia. Its network extends to 26 countries and territories.
Date Established: January 1956 (as Vietnam Civil Aviation)
Economy Class: Vietnam Airlines Economy Class cabin is equipped with comfortable seats that feature a pitch of 31 inches to 32 inches and recline distance of about 5 inches to 6 inches. 15V DC power socket are available in selected Boeing 777 for passengers who need to turn on their laptop to work during the flight or their electronic devices. It is also ready to use with a power adapter. In airbus 330, multi-purpose socket are also offered. Baggage allowanced up to 20 kg for flight within Asia (except Japan and Vietnam) and 30 kg for international flight. Food with special dietary needs and entertainment in-flight are available. Vietnam Airlines offers satellite communication system (SATCOM) for passenger who wants to make a phone call onboard (telephone services are available on some Boeing 777 aircrafts). For comfort and convenience during the journey, Vietnam Airlines also provides pillow and blanket.
Deluxe Economy Class: : Vietnam Airlines Deluxe Economy Class cabin is equipped with comfortable seats that feature a pitch of about 36 inches to 38 inches and recline distance of about 7 inches. Baggage allowanced up to 40 kg for international flight to or from Europe. Passengers who need to turn on their laptop to work during the flight or their electronic devices can use 15V DC power socket in selected Boeing 777 that also ready to use with a power adapter. Vietnam Airlines also offers satellite communications system (SATCOM) for passenger who wants to make a phone call onboard (telephone services are available on some Boeing 777 aircrafts). Pillow and blanket are available. Passengers are able to enjoy food and entertainment in-flight.
Business Class: Vietnam Airlines Business Class passengers will experience large recliner seats with a pitch of 59 inches and a reclining angle of 156.8 degrees on long-haul flights to Europe by Boeing 777. But on medium and long-haul flight to Australian, South Korea, Japan, etc, by Airbus 330, passengers will enjoy Business Class recliner-type seats with a pitch of 62 inches and a reclining angle of 153 degrees. On flights to Hong Kong, China, Taiwan, Singapore, etc, by Airbus 321, passengers will enjoy Business Class pleasant home-like seats with seat pitch of 38-45 inches and reclining distance of around 7.5 inches. Vietnam Airlines also offers satellite communications system (SATCOM) for Business Class passenger who wants to make a phone call onboard (telephone services are available on some Boeing 777 aircrafts). For comfort and convenience during the journey, Vietnam Airlines provides pillow and blanket. Food with special dietary needs and in flight entertainment are also provided. Business Class passengers are able to enjoy Business Lounge in Noi Bai and Tan Son Nhat International Airport, featuring free wireless internet, social facilities, bar service, a signature dish menu and private quite work suites.
Vietnam Airlines Baggage Allowance
Passenger can carry onboard a free baggage allowance: one (1) piece for Economy Class, two (2) pieces for Business Class with maximum length 56 cm, width 23 cm and height 36 cm or maximum weight 7 kg.
Passengers with infant are permitted to bring infant food into their baggage with maximum length 115 cm and weight 10 kg.
Check-In (Free Baggage Allowance Policy):
Effective 27 July 2012, for all destinations within Asia, the maximum baggage limit for Economy Class up to 20 kg, Business Class 30 kg. For international flight; Economy Class 30 kg, Deluxe Economy Class and Business Class 40 kg. For flight between Japan and Vietnam or Japan and Asia/Australia via Vietnam; Economy Class 40 kg, Business Class 60 kg.
Sporting equipment (Golf set, snow ski set, surfboard, scuba diving equipment) can be carried with no extra cost, maximum no more than 20kg in weight.
Vietnam Airlines In-Flight Entertainment
On selected flights, Vietnam Airlines offers audio video on demand (AVOD) in-flight entertainment via personal televisions. There are two types of screens available onboard, in-seat screens and overhead screens. Entertainment options consist of movies, TV programs, games and music. Vietnam Airlines offers two in-flight magazines, Heritage and Heritage Fashion, in addition to other reading material. Vietnam Airlines also provides the passengers with standard headphones.
Vietnam Airlines Check In
International Flight: Check-in counters are opened 2 hours 30 minutes before departure and will be closed 40 minutes before departure time.
Domestic Flight: Check-in counters are opened 2 hours before departure time and will be closed 30 minutes before departure time.
Noi Bai International Airport: Lobby C (International Flight), Lobby E (Domestic Flight)
Tan Son Nhat International Airport: Terminal 1 (Domestic Flight), Terminal 2 (International Flight)
Soekarno-Hatta International Airport Jakarta Departure: Terminal 2E
Changi International Airport Singapore Departure : Terminal 3
Vietnam Airlines Fare Rules
For international and domestic passenger, children from 2 to under 12 years old pay 50% applicable adult rate. Infants under 2 years without seats are exempt.
Children (2 to under 12 years) and infants (under 2 years) shall also pay 100% of their ticket charge.
Upgrade ticket is permitted to higher available booking class. Passengers have to pay fare difference and change fee (if any).
Reissue/Exchange is permitted to equal or higher fare only.
Vietnam Airlines Change and Refund
Depending on the fare rules, the refund may be permitted with fee or not permitted. The refund will be credited to the payment card or payment account that was used to purchase the tickets.
Change is available. To reissue/Exchange: Permitted to equal or higher fare only. A change fee will be applied. Refund change fee is not permitted.
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