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The 23 newly built suites offer guests the ultimate accommodation experience, with the service they would expect from a 4* hotel, but all the space they would not. With a maid service and no minimum stay period, guests need not choose to stay in a traditional hotel again. The hotel is ideal for those travelling for business or for pleasure. Facilities include 23 hotel safes, lift access and a laundry service (fees apply).

The newly opened serviced suites offer the ultimate in comfort. With the choice of both 1 and 2-bedroom apartments, certain suites can accommodate up to 6 guests. All the 2-bedroom suites offer both a bathroom and an en suite bathroom adjacent to the master bedroom. Each suite has a fully fitted kitchen with a fridge, oven, microwave, tea/coffee maker and a spacious lounge and dining area. They are all decorated to the highest standard with modern furniture and fittings. Amenities include: a hairdryer, direct dial telephone, satellite/cable TV, radio, Internet access, washing machine, ironing set, double or king-size beds, individually adjustable heating and a safe.

The reception is open from 08:30 until 19:00 from Monday to Saturday. Arrivals outside of these hours should contact the hotel for express-in instructions.

By train from Birmingham New Street (700 m/0.4 miles): If on foot, exit New Street Station from the Victoria Square entrance/exit. Turn left at the exit and walk down Navigation Street, crossing over the pedestrian crossing at the junction with Hill Street. Continue down Navigation Street and walk under the Suffolk Street Queensway Road bridge. Turn left onto Royal Mail Street and walk down past the side of the Mailbox shopping arcade onto Severn Street. This will lead to Commercial Street, where the hotel is situated.