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The city hotel offers a range of services. These include a large lounge, 77 guest rooms, a laundry service, external parking (for a charge) and on-call medical services. The premises are air-conditioned and guests are welcomed in a lobby with 24-hour reception and check-out service. Facilities include a hotel safe, cloakroom and lift access to the upper floors. Guests can dine in the breakfast room and the dining room. The hotel also has a meeting room for organising business meetings, product presentations and focus groups. Moreover, wireless Internet access is provided.

The hotel offers rooms with a private bathroom and apartments suitable for families with children. It also has an executive suite with city or courtyard views. There is a TV with cable channels and movie channels for free in the rooms. Customers have access to high-speed Internet access (wired and wireless), a free phone and dial-up Internet access (a surcharge applies). There is also a radio, hifi and a safe. The double or king-size beds are fitted with triple bedding and a feather quilt. En suite bathrooms have a combined shower and bath with rain shower heads, a television, bidet and a make-up mirror. Rooms also have air conditioning, central heating, windows that can open and free toiletries. A turndown service is offered at night. Baby cots and additional beds are available to clients upon request. Each room has a terrace.

The hotel serves a breakfast buffet.

Andino Golf Club is about 5.4 km from the hotel.