The hotel opened in 1912, although parts of it are almost 400 years old. There were major renovation works in 2007, and the hotel has 105 rooms, including 38 suites, spread over 6 floors. Facilities include a traditional lounge and lobby with 24-hour reception and check-out service, a fine-dining restaurant and the distinctive American Bar, popular with royalty and a great spot for a light meal. Of special note is the historical courtyard with tables for al fresco dining. A hotel safe, currency exchange facilities, cloakroom, lift access and café are also at guests' disposal. The conference facilities and Internet access may be of use to business guests, while room and laundry/pressing services are also provided (fees apply to the latter). Those arriving by car may leave their vehicle in the car park for a fee.
The hotel is located in historic St James's, 500 m from Piccadilly and only 5 minutes' walk from Old Bond Street and Jermyn Street. A secret passageway connects the front of the hotel to Green Park, and within 5 minutes guests can walk to the Green Park underground station. The hotel is close to theatres, royal parks, palaces and London's finest stores. The Victoria bus and train station is situated around 2.5 km away. The nearest airport is London City Airport, around 5 km from the hotel. Other nearby airports include London Heathrow Airport (about 27 km away), London Luton Airport (about 50 km away), London Stansted Airport (about 58 km away) and London Gatwick Airport (about 60 km away).