The hotel is located in the heart of Hsin-Chu city with convenient access to the downtown business, shopping and entertainment district. As an international hotel in this city to provide an option for the overseas and local visitors, the hotel was designed to be a boutique business residence with elegant decor. The ambience created is that of a home away from home serviced by a team of well trained, efficient, and warm staff. Since its opening in 1996, the Carlton Hotel is recognized as the market leader in this area for its excellent facilities and services.