The hotel boasts extensive banqueting, meeting, exhibition and office facilities as well as rent office space for short or long term, and there is also a fully equipped business center. The hotel has a health center, drug and general store, laundry and valet, travel and transportation, a florist, beauty therapist, parking, medical service and concierge service. The hotel is a 16-storey building with a commanding view of the city and the north and south sea channels. To ensure guests's satisfaction, the hotel is furnished with utmost amenities and services such as disable facility, wireless internet access, money exchange facilities, car park, medical services and room service.
Situated in the heart of Georgetown city, within Penang Upper Road, Cititel Penang Hotel is around 30 minutes from Penang International Airport previously known as Bayan Lepas International Airport and only around 5 minutes to Ferry terminal. This hotel is convenient and easily accessible to all commercial and government offices. Furthermore, it is 25 km to the nearest station which is Butterworth Railway Station.