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Renovated in 2011, this 285-room resort welcomes guests into a lobby with 24-hour reception and check-out service, concierge service, hotel safe, currency exchange facilities, newspaper stand and lift access. There is an auditorium, games room, café, disco, 4 bars and 6 restaurants on site. Younger guests will enjoy the resort's kids' club, playground and garden. Childminding services are also available. Those travelling on business will appreciate the conference facilities and wireless Internet access provided throughout the resort (additional fees apply). Room and laundry services are available (fees apply to the latter) and there is a car park for those arriving by car.
This family-friendly resort is situated right on the beach at Playa el Palmar, close to the Ixtapa Marina. The centre of Zihuatanejo lies just 1 km from the accommodation.