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The hotel has a well-earned reputation for impeccable service throughout. Its public areas including the Palace Lounge and Cavalry bar are a hit with guests and locals alike, panoramic views from the lounge occasionally afford a glimpse of passing pageantry from The Royal Mews at Buckingham Palace, the working stables responsible for transporting the Queen and the Royal Family. Accommodation at this hotel comprises 143 deluxe guest rooms, 8 Royal rooms and 10 luxurious suites. The air-conditioned establishment offers a lobby with 24-hour reception and check-out services, a hotel safe, currency exchange facilities, cloakroom and lift access. Business guests may make use of the conference facilities. WLAN Internet access and both room and laundry services are all available for additional fees.

Housed in a privately secure wing of their own, eight themed rooms in honour of past British Monarchs allow guests to feel like royalty. Each room is beautifully furnished and independently air-conditioned. There are bureau desks and a twice-daily maid service if so desired. Each room also has high-speed Internet access for a laptop and a state-of-the-art entertainment system including interactive TV, a huge selection of on-demand movies and a music library. The en suite bathrooms are fitted with a shower, bath and hairdryer, and the bedrooms with double or king-size beds. Further standard amenities include a direct dial telephone, satellite/cable TV, radio, safe, tea and coffee making facilities and an ironing set. The air conditioning and heating is individually regulated.

The Old Masters Restaurant offers for both lunch and pre-theatre dinner a traditional Carvery buffet with a mouth-watering selection of succulent roasts, garden fresh vegetables, salads and seasonal desserts. The Old Masters also serves what is widely acknowledged as one of the best breakfasts in London. The Library Restaurant serves an à la carte selection of the finest English and international cuisine in elegant and intimate surroundings. The Palace Lounge is the perfect choice for lighter meals and serves an extremely popular traditional full afternoon tea. A special feature of the lounge is the panoramic views of Buckingham Palace Road where guests can watch the world go by or enjoy the Queens Guard taking the horses out for their daily exercise. The Cavalry Bar offers a delicious bar menu.

The partnership with the nearby LA Fitness spa and health club (five minutes' walk away in Stag Place) gives guests all the facilities they need. A complimentary day pass to LA Fitness includes free use of the club's swimming pool, sauna, spa, exercise studio and gym. In addition to this guests can also book a personal trainer and physiotherapy (fees may apply), or guests can stay right where they are; beauty and relaxation specialists will be with them within the hour (fees may apply).

The hotel welcomes families and is also pet friendly.

On foot: The hotel is a 2-3 minute walk from Victoria Station. Exit the station at Terminus Place and turn left. Turn right onto Buckingham Palace Road and follow road for approximately 100 metres where the hotel will be found.