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The hotel comprises a total of 166 rooms, of which one is a suite, spread across nine floors. The lobby area offers a reception desk manned around the clock, lift access, and a hotel safe. The air-conditioned building also features a restaurant open all day as well as two bars, one of which is exclusively for the use of guests, the other open to the general public from Thursdays to Saturdays. There is also a breakfast room and a dedicated conference floor, with the Albany Suite offering room for up to 600 persons. Room and laundry services may also be taken advantage of, and there is a car park adjacent to the hotel (charges apply).

The rooms all come with an en suite bathroom with hairdryer. In addition, a direct dial telephone, a TV with pay TV channels, Internet access, tea and coffee making facilities, a trouser press, a double bed, and centrally regulated air conditioning are also provided in all accommodation units as standard.

Guests may serve themselves from the buffets at breakfast, lunch and dinner. At lunchtime and in the evenings, guests may also choose to select dishes from the set menu, or take the à la carte option. It is also possible to book a half-board or a full board stay.

Parking is in the NCP car park adjacent to the hotel building. Guests receive a discount of 30% on the normal parking charges. After 10 pm, guests are required to show their key cards upon entry to the hotel. This hotel accepts dogs (fees and conditions may apply).

The hotel is a 10-minute walk from Nottingham train station, and approximately a 5-minute walk to all tram and bus routes, and East Midlands Airport is 16 miles away.