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Set amidst 15 acres of exotic greenery, this flagship property for the resort group features three distinct wings - the contemporary Tower, the resort-like Garden, and the elegant Valley - offering guests the widest possible choice of luxurious guestrooms. This city complex comprises 24 floors in the main building and 9 floors in a smaller annexe building. It consists of 750 guest rooms and suites in the Valley, Garden and Tower Wings (all rooms offer city or pool views.) In addition, 127 serviced apartments are located within the grounds of the hotel and a further 55 luxurious condominium units are available for long-term lease. Facilities on offer include an entrance hall with 24-hour reception, a safe, a currency exchange facility, lift access, a café, a hairdresser, a clinic, a library, a bar, a restaurant and conference facilities in the business centre. Room and laundry services are also available for a small additional fee and there is parking provided for those arriving by car (charges apply). This hotel also features facilities for disabled guests.

The Tower Wing features a beautiful lobby incorporating a 10-metre high glass wall overlooking the swimming pool and gardens. Contemporary in design, the deluxe rooms here are 38 m² in size, with limited-availability corner rooms featuring a complimentary sofa bed, for a maximum of 2 adults and 1 child below 12 years. The Garden Wing offers a tropical retreat in the heart of the city and is famous for its nine-storey garden atrium, waterfalls and bougainvillea-laden balconies. The deluxe rooms here are 50 m² with a spacious balcony with coffee table and lounge chair. Each room comes with an en suite bathroom with hairdryer, as well as an international direct dial telephone with voicemail, a satellite/ cable TV with in-house movie channels, a radio, broadband Internet access, a minibar, a mini fridge and tea and coffee-making facilities. A full-size executive writing desk, an iron and ironing board, a king-size bed, an in-room electronic safe and centrally regulated air conditioning also come as standard.

Dining options include BLU, located on the 24th floor, with panoramic city views and serving contemporary cuisine with French inspirations as well as a range of vegetarian options; the Nadaman, specialising in traditional Japanese cuisine; the Shang Palace, showcasing Cantonese cuisine with a wide variety of Dim Sum; and the Rose Veranda which offers Afternoon Tea with 101 varieties of tea served on Wedgwood tea sets and a lavish spread of English and Asian delights.

The fitness centre at the lower lobby level of the Tower Wing offers a fully equipped, state-of-the-art gym with steam room, showers, an indoor and outdoor Jacuzzi and relaxation areas overlooking the outdoor swimming pool and koi pond, along with the sun terrace with sun loungers and parasols. Other facilities include a child's fun pool, 3 all-weather tennis courts, an indoor rock-climbing wall and a three-hole pitch-and-putt golfing green. Aromatherapy, beauty and spa services are available at the private massage and treatment rooms for a small additional fee. The hotel also has an Energize and Enrich programs with different daily activities, such as Thai kickboxing, yoga, Chinese Tea appreciation, cooking classes and a guided garden tour (fees apply for some activities). An organised program of entertainment is additionally available for guests of all ages (charges apply).

There are several options to reach the hotel. Guests can choose between taxis, mass rapid transit (MRT) and hotel limousine pick-up.