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The city hotel offers a total of 150 rooms spread over 8 floors, which includes disability-friendly facilities. Also on offer are meeting and conference facilities for 20 to 200 persons. In the entrance hall of this air-conditioned establishment, guests will find a reception desk manned around the clock, a hotel safe, a currency exchange facility, a cloakroom and lifts. Furthermore, it offers guests a café, a restaurant serving specialities, a bar/ restaurant with 2 TV screens and a lobby bar. Public Internet access (WLAN), PC rental, fax and dual-language secretarial services, room and laundry services, a taxi call service and serviced parking as well as a childcare options complete the range of services offered.

The rooms are air-conditioned, have a bathroom with hairdryer. Moreover a direct dial telephone, an automatic or personal alarm call service, an electronic door locking system, a room safe, an iron and ironing board, a coffee service, cable TV, a radio, Internet access (WLAN) and illuminated writing desk are provided in all accommodation as standard. A double or king-size bed is also provided and the air conditioning and heating are individually adjustable.

In the El Canciller restaurant guests have the chance to choose between a selection of Mexican specialities. Breakfast is offered to guests every morning. Lunch and dinner may be taken à la carte, lunch may also be taken as a set menu.

Sports enthusiasts may enjoy a work-out in the hotel's own gym (charges apply). Younger guests will enjoy the clowns which perform every Sunday, modelling characters out of balloons.