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This city hotel offers its customers a level of hospitality and service which is up there with the best available internationally, but at a competitive room rate that represents outstanding value. Personal recognition is the hotel's hallmark, guests are greeted by name. The hotel's well-trained and professional staff make it their personal responsibility to make guests' stays as comfortable and hassle free as possible. It is air-conditioned with a lobby, hotel safe, currency exchange facility, lift access, as well as dining, conference and parking facilities. Room and laundry services are also available.

All guest rooms and suites are comfortably appointed and come complete with private amenities: an in-room safe, minibar, en suite bathroom, hairdryer, toiletries, tea and coffee making facilities, direct dial telephone and satellite TV entertainment channels. Individually adjustable air conditioning also features.

The Coffee House and Lounge provide comfortable and unpretentious venues for dining and refreshment. Meals and snacks served here are tasty, always cooked using fresh ingredients, prepared with consistency and attention to detail and served with care.

The hotel offers a fully equipped gym and an outdoor swimming pool.

Located within the hub of the Free-Industrial-Zone (FIZ), Vistana Penang offers business travellers easy access to major shopping centre such as the popular Bukit Jambul Complex and key roads leading to the famous Bukit Jambul Golf Club and is approximately 10 minutes' car ride from the Penang International Airport.