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The hotel features all of the culture, traditions and architectural style of the local area expected on a Quinta Real hotel. Decorated in the colours, textures and materials of the local region and characteristic of Mexico, the 3-storey hotel was opened in 2006 and comprises 232 rooms of which 4 are junior suites, 113 are suites and 1 is a room that has been adapted to cater to disabled guests. Facilities include a foyer with a 24-hour reception desk, a safe, a currency exchange facility and a lift in addition to a newspaper stand, a cafe, a bar, a restaurant and conference facilities. It is possible to gain access to the Internet and there is also a WLAN access point to make use of. Room and laundry services are on offer and those arriving by car may make use of the car parking and hotel garage.

The rooms each come with a small fridge, ironing equipment, an en suite bathroom with a hairdryer, a direct dial telephone, satellite/ cable TV, a radio, an Internet connection and a double or king-sized bed. The air conditioning is controlled centrally. A hire safe and a balcony or terrace also count amongst the standard room features.

Guests may select their continental breakfast and lunch from ample buffets; lunch and the evening meal may alternatively be taken à la carte or chosen from a menu. It is possible to book a bed and breakfast only stay.

In the outdoor complex is a heated pool, a poolside snack bar and a sun terrace where sun loungers and parasols have been laid out ready for use. Further leisure options include a Jacuzzi, a gym and an array of massage treatments. The nearest golf course is around 1.5 km from the hotel.