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The city hotel is richly equipped with state-of-the-art facilities while integrating sustainable environmental elements. What guests feel and encounter at the hotel is a sophisticated and authentic experience crafted by the hotel's enthusiastic commitment to luxury and excellence. The premises are air-conditioned and guests are welcomed into a lobby with 24-hour reception and 24-hour check-out service. Facilities include a hotel safe, currency exchange, cloakroom and lift access to the upper floors. There is also a hairdressing salon on site. Guests can wine and dine at the bar and restaurant. Furthermore, conference facilities are available for business travellers.

The hotel offers spacious suites and rooms that are home to all modern comforts designed for superior accommodation and include broadband Internet access, a workstation and a full entertainment centre with a HD flat-screen TV, a DVD player and iHome stereo system. Each room has an en suite bathroom with a shower, bath and a hairdryer. Rooms are furnished with double or king-size beds and amenities also include a direct dial telephone, safe, minibar and tea and coffee making facilities. A washing machine and ironing set provide added convenience. Air conditioning and central heating are standard features in all accommodation.

The hotel features exceptional dining options including the Metro Buffet and Grill for all day dining; the Lobby Lounge, which rolls out a perfect escape from the daily hustle and bustle; T Bar that forms the hub for guests' socialising; an alfresco coffee bar; a Chinese restaurant that presents a sumptuous array of authentic local and regional delicacies; along with 10 private dining rooms.

The hotel features a sauna, massage and spa treatments and a gym (use of the latter incurs an additional fee).