The city hotel was renovated in 2010. The décor has a European flair, and guests can enjoy the high efficiency and warm hospitality that characterise Guatemalan service. Facilities include a 24-hour reception and check-out service, a hotel safe, currency exchange facilities, a cloakroom, lift access and a bar, while business travellers are sure to appreciate the hotel's conference facilities. For a fee, guests can also enjoy wired and WLAN Internet access, room service and a laundry service. Those arriving by car may leave their vehicle in the hotel car park.
Located in the heart of the financial and business district of Guatemala City, the hotel is just a stone's throw away from major shopping centres, restaurants and entertainment centres. There is a Transmetro bus station within around 3 km of the hotel, and nearby attractions include the La Aurora zoological park (around 3 km) and the Old Town (around 4.7 km away). It is only 10 minutes from La Aurora International Airport.