The hotel, in addition to high-standard accommodation services, also offers meeting facilities. Guests travelling on business can make use of the well-equipped meeting rooms for organising various important events. Guests are welcomed in the lobby and for an additional fee can make use of the laundry service and car park. Food and drink are served in the breakfast room and bar.
The hotel features views of the surrounding mountains and is adjacent to the Queenstown Gardens. Guests can enjoy watching the gondola with its bungee jumping and paragliding from their windows. Restaurants, shops and the very centre of Queenstown's shopping, café and restaurant district are just a 3-minute walk away and the long twilight evenings make dining beside the nearby lake a favourite for visitors to the city.