The air-conditioned hotel is a modern building with a glass exterior, which was designed as part of the circular Crystal Mall complex. There are 283 rooms spread across 18 floors. 24-hour room service is offered. Further facilities include: 24-hour check out service, a safe, bar, a café and a restaurant. In addition, guests are offered a hairdresser, a laundry service, Internet access and conference facilities. Parking is available for those arriving by car.
Centrally located in the heart of beautiful Burnaby, BC, the hotel is situated only 20 minutes drive from downtown Vancouver. The Metrotown shopping and entertainment complex is only a 5-minute walk away and other facilities in Burnaby (Village Museum, carousel, Deerlake Park, Shadbolt Centre for the Arts, Burnaby Art Gallery and Century Gardens) are also close by. The hotel is conveniently located near to public transport, and with the skytrain guests can enjoy an 18 minute scenic ride to downtown Vancouver.