The modern hotel complex is affiliated with Tulum, Akumal and Coba luxury hotels, which were built by the famous Mexican architect Fernando Quiriarte, inspired by the Puuc Mayn period. Facilities on offer at this fully air-conditioned establishment include a foyer with a 24-hour reception, a safe, and a currency exchange counter, in addition to some shops, a hairdresser, 6 bars , a nightclub, and a theatre. There is one main/ buffet restaurant and 5 à la carte restaurants (serving seafood, international gourmet specialities, Mediterranean, and Japanese cuisine). Guests can also make use of a conference room, a public Internet terminal, a laundry service, medical facilities, and bicycle hire. There are parking spaces and a garage available for those arriving by car. Younger guests between the ages of 4 and 12 can play in the kids' club to their heart's content. Car rental is available nearby.
This exclusive beach hotel is located amidst tropical vegetation and beside a 2 kilometre-long untouched sandy beach of the Mayan Riviera with a protective coral reef. A range of shops and numerous restaurants, bars, cafes, and other entertainment venues are located in the near area (about 30 minutes). Tulum is about 20 minutes by car, Playa del Carmen is 35 minutes away. Cancún Airport is 60 minutes away. Both Xel-ha and Xcaret theme parks are within around half an hour of the hotel.