Since its opening in 1990, this city business and conference hotel has received over 50 heads of state and government and has hosted such major events as a government banquet for the first international Shenzhen meeting of APEC, as well as major high-level business meetings. It was also recommended for participants at the 2005 Asian Capital Forum, the 2006 World Dentist Fair and those attending events at the Shenzhen Convention & Exhibition Centre. All events were handled with a professional level of service, and guests were able to take advantage of the hotel's comprehensive facilities, including a total of 541 elegantly designed comfort suites spread over 28 floors. Guests can enjoy 3 executive floors especially for Felicity Club business travellers, and there are 3 non-smoking floors as well as 36 luxury suites. Facilities on offer to guests at this air-conditioned establishment include a lobby area with a 24-hour reception and check-out service, a hotel safe, a currency exchange facility, a cloakroom and lift access. The hotel also offers a café, a hairdressing salon, conference facilities, a bar and a restaurant, and guests can shop at the name-brand clothing store, Bijouterie, or purchase hand-crafted items. Guests may also take advantage of Internet access (charges apply) and the room and laundry services. Parking is available for those arriving by car.
The hotel is located at downtown of Lo Wu District with a panoramic view overlooking to Hong Kong, just minutes away to the Shenzhen Railway Station and Lo Wu Joint Inspection Building. 5 kms to city centre 45 kms to the nearest airport (shenzhen international) 5 minute walk to the nearest metro station (luohu station) 5 km to the nearest station (luohu railway station) 5 minute walk to the nearest bus stop 20 km to the nearest fair site (hi-tech fair ground)