The hotel has a café, shop, bar, conference room and facilities, room service, laundry service, medical service, lifts, a lobby with 24-hour reception and check-out service, as well as air conditioning in common areas. There are a total of 92 guest rooms on offer. Further facilities provided for guests include a hotel safe, cloakroom, breakfast/dining room, WLAN Internet access, a car park and a garage.
The hotel is located in the southern area of Chile on a lake, a few kilometres from volcanoes and also near to entertainment options.