This hotel comprises a total of 415 rooms, of which three are suites and 4 are disability-friendly, spread over 11 floors. Facilities at this airport hotel include an elegant lobby with a 24-hour reception desk, a safe, a currency exchange desk, business centre, and concierge. Dining options include the Elephant and Castle Restaurant, located on the marina, and the Hemisphere North Restaurant and Lounge. There is an on-site gift shop and public Internet access with wireless connectivity is available throughout the whole building. Business guests can use the well-equipped conference rooms, and the laundry service expands the exclusive offerings here. Additional services include seasonal bicycle rentals, and parking is available for those guests arriving by car. This hotel participates in the 'Green Partnership Program'.
This hotel is located immediately beside the Fraser River, near countless shops, restaurants, bars, and further entertainment venues. Links to the public transport network as well as famous sights such as the Golden Zone, the Asian Market, the River Rock Casino, and Steveston Fishing Village are all located in the near vicinity. The centre of Richmond lies just 20 minutes away on foot, while it is a 20-minute drive to Vancouver city centre and the nearest railway station.