Information about your trip during Corona Virus Outbreak

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Information about your trip during Corona Virus Outbreak

Important thing about refund

Please note that due to high volume of incoming refund request, a refund credit could take longer since Nusatrip needs to communicate with airline and hotel partners.

Nusatrip.com efforts persistently to process your refund as quickly as possible.

You will receive an email when the refund has been processed.

Important Information

MANDATORY REQUIREMENTS for Covid-19 Pandemic Alert Air Travel

The process and preparation of “mandatory” air travel for prospective passengers, are as follows:

  1. Arrive early at the departure terminal which is four hours before departure
  2. Showing documents or completeness files, including
    1. Valid flight ticket,
    2. Official and valid personal identification (National Identity Card or other identification),
    3. Covid-19 free certificate or certificate, travel certificate and other documents that must be fulfilled according to Circular Number 5 of 2020,
      • Covid-19 negative Rapid Test results are valid for a maximum of 3 days from issue; or
      • Covid-negative negative Transcription - Polymerase Chain Reaction (RT-PCR) results are valid for a maximum of 7 days from the time they are issued by the health facility; or
      • Symptom-free certificate such as influenza for areas that do not have RT-PCR or Rapid Test facilities.
    4. Fill out an electronic health alert card (e-HAC) before leaving. Further information can be accessed through the e-HAC Indonesia application (Android) or http://sinkarkes.kemkes.go.id/ehac
    5. In order to pay attention to the Regulations issued by the Regional Government, regarding the specific requirements of the final destination:
      • DKI Jakarta,

        DKI Governor Regulation (Pergub) Number 47 Year 2020 concerning Exit Permit (SIKM).
        For further information visit the official page: https://corona.jakarta.go.id

      • Denpasar, Bali,

        The Bali Governor's letter was responded to by the Minister of Transportation through the Directorate General of Civil Aviation who issued a letter numbered: UM.101 / 0002 / DRJU.KSHIU 2020 dated May 20, 2020 which was also addressed to the Regional Airport Authority Office IV. Director General of Civil Aviation Letter.
        Further information https://cekdiri.baliprov.go.id/

      • Pangkalpinang and Tanjung Pandan, Bangka Belitung Islands,

        Circular of the Governor of the Bangka Belitung Islands Number 440/0441 / BPBD / 2020 concerning the Passenger protocol and quarantine in the Bangka Belitung Islands Province.

  3. Wearing a mask before the flight, while on the plane until it lands and exits the airport,
  4. Washing hands or using germicidal liquid on the hands (hand sanitizer),
  5. Maintain cleanliness while on the plane,
  6. Suggest that prospective passengers bring their own hand sanitizer.

Referring to Circular Letter No. 5 of 2020, the Task Force for the Acceleration of Covid-19 Handling About Amendments to Circular Letter No. 4 of 2020 concerning Criteria for Limiting Travel for Persons in the Context of Handling Covid-19, along with the criteria and conditions (exclusion requirements) for prospective passengers, include :

  1. Travel requirements of people who work for government or private institutions:
    1. Showing a letter of assignment for the State Civil Apparatus, the Indonesian National Armed Forces, the Indonesian National Police, signed by a minimum of echelon II officials;
    2. Showing a letter of assignment for employees of State / Regional-Owned Enterprises, Non-governmental Institutions, and Business Institutions signed by the Directors / Heads of Offices;
    3. Present a Reverse Transcription - Polymerase Chain Reaction (RT-PCR) test certificate with a negative test result valid for 7 days or a Rapid Test test certificate with non-reactive results valid for 3 days upon departure;
    4. Symptom-free certificate such as influenza (influenza-like illness) issued by the Doctor of the Hospital / Puskesmas for areas that do not have PCR Test / Rapid Test facilities;
    5. For those who do not represent government or private institutions must make a statement signed on a stamp and known by the local village chief / village head;
    6. Personal identification (KTP or other valid identification card);
    7. Report travel plans (departure schedules, schedules while in the assignment area, and return times).
    8. Show identification (KTP or other valid identification)
    9. Showing death certificate in accordance with applicable regulations;
    10. Showing a Hospital reference certificate for a patient or person who is seriously ill;
    11. Reverse Transcription - Polymerase Chain Reaction (RT-PCR) test certificate with negative test results that are valid for 7 days or a Rapid Test test certificate with non-reactive results valid for 3 days at the time of departure for the family accompanying the patient / person who is seriously ill or corpse; or
    12. Symptom-free certificate such as influenza (influenza-like illness) issued by the Doctor of the Hospital / Puskesmas for areas that do not have PCR Test / Rapid Test facilities.
  2. Travel requirements for patients who need emergency health services or people whose core families (parents, spouse, children, siblings) are seriously ill or die:
    1. Show identification (KTP or other valid identification)
    2. Show a certificate from the Indonesian Migrant Workers Protection Agency (BP2MI) or a certificate from the Republic of Indonesia's Representative Office abroad for Indonesian Migrant Workers.
    3. Certificate from the University or School for students and students.
    4. Reverse Transcription - Polymerase Chain Reaction (RT-PCR) test certificate with negative test results valid for 7 days or a Rapid Test test certificate with non-reactive results valid for 3 days at the time of departure;
    5. Meet the requirements in accordance with the applicable provisions concerning Repatriation of Indonesian Migrant Workers (PMI), Indonesian Citizens and students / students who are abroad, and repatriation for special reasons by the Government.
  3. Requirements for repatriation of Indonesian migrant workers, Indonesian citizens and students who are abroad, and the repatriation of persons for special reasons by the government to the area of origin:
    1. Show identification (KTP or other valid identification)
    2. Show a certificate from the Indonesian Migrant Workers Protection Agency (BP2MI) or a certificate from the Republic of Indonesia's Representative Office abroad for Indonesian Migrant Workers.
    3. Certificate from the University or School for students and students.
    4. Reverse Transcription - Polymerase Chain Reaction (RT-PCR) test certificate with negative test results valid for 7 days or a Rapid Test test certificate with non-reactive results valid for 3 days at the time of departure;
    5. Meet the requirements in accordance with the applicable provisions concerning Repatriation of Indonesian Migrant Workers (PMI), Indonesian Citizens and students / students who are abroad, and repatriation for special reasons by the Government.