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The city hotel welcomes guests in a lobby with 24-hour reception and check-out service. Additional facilities at this air-conditioned establishment include a hotel safe and, for an additional fee, room service and a hotel car park.

The hotel offers 85 bedrooms, designed and fitted to the establishment's high standards and with magnificent views of Chester and the Welsh hills. Each of the contemporary and stylish bedrooms is en suite with a shower and hairdryer. Amenities include a luxurious Vi-Spring bed, providing the best night's sleep ever. Other features include secondary glazing, an LCD TV and DVD player, a radio, Internet access, an in-room safe, ironing set and individually regulated air conditioning. Tea and coffee making facilities, a hospitality tray and bespoke toiletries are also provided.

Breakfast is served in the Michael Caines Restaurant. Lunch and dinner are available in the Michael Caines Restaurant and Champagne Bar, Michael Caines Café Bar and Grill and ABarMC.

Guests can enjoy a work-out in the hotel gym.