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Renovated in 2009, the air-conditioned hotel offers 29 rooms in total and guests are welcomed in a lobby with a 24-hour check-out service. The hotel also features a licensed bar, secure undercover car parking in front of each accommodation unit, free use of the barbecue and both room and laundry services.

All of the air-conditioned units have been refurbished to a very comfortable standard with neutral tones throughout. Standard room facilities include a queen-size bed, complimentary tea and coffee facilities, a toaster, alarm clock/radio, table and chairs, a 32-inch LCD TV, extra pillows, blankets and towels, an ironing set and a hairdryer. Each room additionally features an en suite bathroom with a shower, as well as a direct dial telephone, Internet access, a mini fridge and a microwave.

Ripples licensed bar and bistro is open for breakfast and in the evening. Room service is available seven days a week. Guests can select from a wide range of local and imported beers and wines, plus a great range of juice and soft drinks are available at very reasonable prices. Continental breakfast is served each morning and guests may select their dinner from a set menu.

Mackay is renowned for its fantastic sunny weather so what better way to cool off than in the large outdoor saltwater swimming pool, located at the front of the motel. Pool towels are available at no extra charge and guests can also enjoy the benefits of free high-speed Internet access.

From the airport, the hotel is 5 minutes' drive by taxi with public transport available within 20 metres of the motel.