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The accommodation at this hotel will make travellers feel a little bit of difference. Facilities available to guests at this establishment include a reception area, bar, restaurant, conference facilities, wired and wireless Internet access and room service. Guests arriving by car may leave their cars in the hotel car park. Guests are invited to meet, mingle and chat in the stylish surrounds of the hotel lobby bar in all seasons. In the winter they can also relax by the fireside.

The hotel has multiple choices for its guests. It offers standard, superior and suite-style accommodation. They are all appointed with the finest in decor, many offering sweeping views across Rotorua, the lake or thermal reserve. They feature modern facilities. In addition to a private bathroom with a shower, bathtub and hairdryer, in-room amenities include a direct dial telephone, TV, radio, Internet access and a minibar. Further standard features of accommodation units include tea and coffee making facilities, an iron and ironing board and individually regulated air conditioning units.

Chapmans Rotorua restaurant features an extensive à la carte menu and a sumptuous smorgasbord complemented by a full range of exceptional local and international wines.

The Pohutu Cultural Theatre is Rotorua's premier indoor Maori cultural venue, providing a dazzling showcase of authentic Maori culture in a spectacular theatre setting. The hotel also offers a thermally heated outdoor swimming pool and spas. A well equipped gymnasium is at also guests' disposal.