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The various facilities and services offered to guests include the business centre, beauty parlours, boutique, car park (payable, if applicable), car hire facilities, early check-in and coach parking. Renovated in 2008, the air-conditioned hotel offers a total of 197 rooms spread across 26 floors and welcomes guests in a lobby with 24-hour reception and check-out services and lift access. WLAN Internet access is available for an additional fee. Laundry facilities, porter service, room service and travel agency facilities are also provided.

All the guest rooms are packed with the most modern room amenities, including an en suite bathroom with a shower/bathtub and hairdryer, as well as double bed, direct dial telephone, satellite/cable TV and Internet access. The rooms are also fitted with air conditioning and central heating units.

Western-style set meals, Cantonese and Hunanese cuisines, as well as buffet meals are on offer at the hotel's restaurant and lobby lounge.