The airport hotel offers complimentary wireless, high-speed Internet access throughout the hotel. It also includes a six-storey atrium lobby and an indoor tropical swimming pool with a waterfall. Guests are welcomed with a 24-hour reception service. The hotel offers 236 rooms. Facilities include a hotel safe, cloakroom and lift access. Furthermore, there is a newspaper stand, bar and a restaurant. The hotel prides itself on first-class service and a handsome appearance and offers 17 renovated meeting rooms for groups of two to 600. Guests can also take advantage of the room and laundry services on offer. Complimentary transportation is provided within an 8 km radius of the hotel and those guests who are arriving by car may leave their vehicle in the hotel's car park.
The hotel is connected to the Knoxville McGhee Tyson Airport by a covered walkway and is a convenient place to stay when visiting the Knoxville, Tennessee area businesses, The University of Tennessee, Dollywood Theme Park, Great Smoky Mountain National Park, The Museum of Appalachia, The Knoxville Riverboat, The Knoxville Museum of Art, The University of Tennessee Medical Center and more.