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This hotel is subject annually to a Quality Assured assessment by Visit Britain hotel inspectors and has been awarded a three-star grading. The hotel is situated in a fine town house with 73 en suite rooms. Facilities include 24-hour reception and check-in/ check-out services, car parking (for a fee, subject to availability), a restaurant and a lobby. There is also a hotel safe, a cloakroom, lift access to the rooms, a children's playground and conference facilities. For additional fees, guests can also make use of WLAN Internet access, room service, laundry service and bicycle hire.

The rooms are traditional, with modern amenities. All rooms have en suite bathrooms with either bath and shower or shower only. Complimentary tea and coffee making facilities, toiletries and WLAN broadband Internet access are provided in the rooms. Additional in-room amenities include a hairdryer, a double bed, satellite/cable TV, a radio, a safe and an ironing set. Heating is provided, and each room also features a terrace.

The restaurant serves breakfast and dinner daily. Breakfast is a buffet service with both traditional English and continental breakfasts. During the evening, quality meals are provided from the daily set menu. Light meals and bar snacks are available throughout the day.

Facilities include indoor and outdoor swimming pools, a hot tub, steam room and gym, all free of charge to hotel guests. The outdoor pool is surrounded by a seated patio area with sun loungers and parasols which is ideal for sun bathing in fine weather.

The reception is open 24 hours a day, therefore key collection is available at anytime. Check-in time is 12 midday and check-out time is 10 am, however luggage can be stored if required.

The road from the airport leads immediately to an island. Keep left and go straight on following the B36. Stay on this road until a junction. Turn right onto the A12 (Beaumont Hill). Follow Beaumont Hill until the junction, turn left on to the A1 (the main coastal road into St Helier). Follow this coast road until approaching the Grand Hotel on the left-hand side. Turn left before the hotel (keeping Victoria's restaurant on the right-hand side). Follow this road until the junction, keep right and follow the ring road, then immediately get in the left-hand lane and take the first left onto Rouge Bouillon. Follow this past the police station on the right until the large island at the end of the road. Take the road to the right, which is still Rouge Bouillon. Follow this road until the traffic lights - stay in the middle lane. Go straight on past Roberts Garage, which is on the left, then follow this road, get into the right lane and follow the ring road, then get into the left-hand lane and the hotel is 193 m further along on the right.