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As part of a chain of affordable establishments in Singapore, Fragrance Hotel-Crystal is just 15 to 20 minutes by taxi from Singapore Changi International Airport, 5 to 10 minutes away from Singapore Central Business District (CBD) and just 10 minutes away from the renowned shopping belt of Orchard Road. The 8-floor hotel comprises a total of 125 rooms featuring basic amenities. The hotel boasts a simple business center with a 24-hour fax service and broadband internet access (charges apply). Other facilities provided at this air-conditioned hotel include a lobby area with 24-hour reception, a lift access, a hotel safe and 24-hour security surveillance for all public areas, as well as a laundry service (charges apply). Parking is available on-site for those arriving by car.

The guest rooms are small and simple but clean, with a choice of one queen-size bed or 2 single beds (subject to availability), but no extra bedding is allowed. Standard amenities offered include a bathroom with a shower and heater, air conditioning, a hairdryer, coded key-card entry, coffee/ tea making facilities, an International Direct Dial (IDD) telephone and a color television. An iron and ironing board is available on request.

The hotel boasts no restaurant/cafe and no in-house room service. However, there are many local eateries within around a 5-10 minute walk from the hotel.